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Voicebot & Chatbot · 24/7AI agents for contact centers
I build voicebots and chatbots for contact centers, BPO, telco, travel and retail. They answer 24/7, resolve the repetitive volume, and escalate to a human agent only when the case genuinely requires it — cutting cost per interaction.
What is an AI contact center agent and how does it work?
An AI agent for a contact center is a conversational system trained on your real operational knowledge base (scripts, policies, catalog and frequently asked questions) that resolves contacts 24/7 and routes to a human agent only when the case requires it. It works on two channels with the same AI engine. The voicebot handles phone calls: it understands speech, replies with synthetic voice and replaces a traditional IVR with a conversation. The chatbot handles text on WhatsApp, web chat or social channels. Because both share the same knowledge base, a customer gets the same answer whether they write or call. I build them for contact centers and BPOs, telco, travel and retail, where much of the volume is repetitive: hours, order status, availability, plans or balance. The agent resolves that volume and passes the cases that need judgment to the human team.
How it lowers cost per interaction
A human agent handles one conversation at a time and cost scales linearly with volume. An AI agent handles hundreds of simultaneous conversations at the same fixed cost, resolves the repetitive share (hours, order status, availability, plans) without adding headcount, and lowers average handle time for the human team by qualifying before transfer.
One system, four sectors
Every industry has its own support flow. These are the most frequent use cases by sector:
JL Mercantil — 400 msgs/day handled in 4 days
A technology and energy company saturated with around 400 daily messages from Meta Ads. I designed the bot and a Supabase CRM in four days, with an n8n flow connected to OpenRouter AI, the WhatsApp Business API and real-time notifications to the sales team.
Read the case
What people ask the most
A conversational system (voicebot or chatbot) trained on your real operational knowledge base. It answers 24/7 over phone, WhatsApp or web, resolves the repetitive volume and routes to a human agent only when the case requires it.
A voicebot handles phone calls with synthetic voice and replaces a traditional IVR. A chatbot handles text on WhatsApp, web or social channels. Both can run on the same AI engine — only the channel changes.
It handles hundreds of simultaneous conversations at a fixed cost, resolves repetitive contacts without adding headcount, and lowers average handle time for the human team by qualifying before transfer.
Yes. Telco: plan, balance and basic technical support. Travel: availability, bookings and cancellations 24/7. Retail: order status, exchanges and returns without saturating the human queue.
Check that the bot is trained on your real knowledge base through RAG, that it integrates with your CRM and WhatsApp Business API, that private models are available if you handle sensitive data, and that the provider can show systems running in production — not mockups.
30 minutes. A clear map of what to automate first.
Book a session over Google Meet. You leave with a concrete plan even if we never work together.
Book a discovery call